Mac store palm beach gardens mall
After searching about my problem the next day after work I found out about the battery replacement program and I double checked my serial number on their website to confirm that my phone was one of the devices affected by the problem. I called apple and I told the representatives about my problem, and how I've already had to have things like the charging port replaced at other local stores because of how far the closest apple store is. They transferred me to someone at the gardens store and they told me I could come in and get it fixed that night. Before hanging up I asked the gentleman if I needed to make an appointment because it's over an hour drive for me to go to the Gardens Apple store and he replied no.
When I got to the Gardens store they were not expecting me and I was told that I should of made an appointment. I was finally able to sit down with someone and the first thing he told me is that my phone needs to be able to turn on in order for them to replace the battery. These geniuses must not of listened to a word I told them when describing my problem. He then tells me that they can't do anything to the phone because I had used "third party parts".
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The two representatives I spoke with on the phone never told me about this "policy". I was told that they can't replace the battery because they don't know if that is the problem. He couldn't even look me in the eyes when he was speaking with me.
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I even offered to pay for the battery if they replaced it and it was not the issue. I walked out of the store with my broken phone and drove over an hour to go back home. I have never experienced such horrible customer service and I don't plan on returning to this store or buying from Apple again. Add to mybook Remove from mybook Added to your shopping collection!
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Palm Beach Gardens Mall (Apple Store)
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